Privacy Policy

Last Updated: July 7, 2025

At Clay Concept, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website clayconcept.ae, make purchases, or interact with our services. By using our website, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact us at the details provided below.

1. Information We Collect

We collect information to provide you with a seamless and personalized shopping experience. The types of information we may collect include:

  • Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, billing address, shipping address, and payment details.
  • Browsing Data: We automatically collect data about your visit, such as your IP address, browser type, device information, pages viewed, and time spent on our website, to improve user experience and analyze trends.
  • Account Activity: Information related to your saved items, order history, and preferences to tailor your shopping journey.
  • Communication Data: Details from your interactions with us via email, chat, or customer support inquiries.

2. How We Use Your Information

Your data helps us deliver exceptional service and curate a selection that resonates with your style. We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and installation services.
  • Personalization: To enhance your shopping experience by recommending products based on your browsing and purchase history.
  • Communication: To send you order confirmations, shipping updates, promotional offers, and responses to your inquiries.
  • Website Improvement: To analyze user behavior and optimize our website functionality, design, and content.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes in the UAE.

3. How We Share Your Information

We value your trust and only share your information under specific circumstances:

  • Service Providers: We may share data with trusted third-party providers who assist with payment processing, shipping, website hosting, or customer support. These providers are contractually obligated to protect your data.
  • Legal Obligations: We may disclose information if required by law, court order, or governmental authority in the UAE or elsewhere.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction, with safeguards in place to protect your privacy.

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We prioritize the security of your information. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security, and we encourage you to take precautions such as using strong passwords and keeping your account details confidential.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law. Once no longer needed, your data will be securely deleted or anonymized.

6. Your Rights

Under UAE data protection laws, you have rights regarding your personal information. These include:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request updates or corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to legal retention requirements.
  • Objection: Object to certain uses of your data, such as marketing communications.
  • Withdrawal of Consent: Withdraw consent for data processing where consent was the basis for collection.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, as per legal requirements.

7. International Data Transfers

As a UAE-based business, we may transfer your data to service providers or partners located outside the UAE. We ensure that such transfers comply with UAE data protection laws by using contracts or mechanisms that provide an adequate level of protection for your information.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic, and deliver personalized content. You can manage cookie settings through your browser, though disabling cookies may affect certain website functionalities.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

  • Email: contact@clayconcept.ae
  • Phone: +971 4 422 5600
  • Address: Clay Concept, Wasl Square, Shops 3 & 4 R530-1, Dubai, UAE

We are committed to addressing your concerns promptly and in accordance with UAE regulations.